Questions and answers
Can't find what you need? Call 01462 701 701 or email bookings@swift-cars.uk.
How do I book a taxi?
Call us on 01462 701 701, which is the quickest way, book on the Swift Cars app for iPhone or Android, or use the booking form on this website. The app saves your favourite addresses, which helps with regular journeys.
What areas do you cover?
Letchworth Garden City, Hitchin, Baldock, Stotfold, Arlesey, Fairfield and the villages around them, including Ashwell, Ickleford, Pirton, Weston, Wymondley, Sandon and Graveley. If you are not sure, give us a call.
Do you have fixed fares for airport transfers?
Yes. Airport fares are fixed when you book, so the price you are quoted is what you pay, whatever the traffic or route.
Which airports do you go to?
Luton, Stansted, Heathrow, Gatwick and London City. Luton and Stansted are the most popular.
What happens if my flight is delayed?
For airport pickups we track your flight and move your pickup time automatically, at no extra charge. You do not need to call us. Just get through baggage reclaim and we will be waiting.
Do you offer meet and greet at the airport?
Yes, for a small extra charge. Your driver will meet you inside the terminal, in arrivals. Ask for the price when you book.
Can I book in advance?
Yes, as far ahead as you like. We recommend booking ahead for airport runs, early mornings and anything time-critical.
How do I pay?
Cash, card and contactless are accepted in every car. App and website bookings can be paid online when you book. Businesses can pay by monthly invoice on an account.
What if I need to cancel?
Let us know by phone or in the app as soon as your plans change, and we will be as flexible as we can.
What vehicles do you have?
Saloons for everyday journeys and larger vehicles for families and groups with luggage. Tell us what you need when you book.
Do you have wheelchair accessible vehicles?
Please call us to talk through what you need, so we can arrange a suitable vehicle.
Can I ask for a specific driver?
Yes. Mention it when you book and we will do our best, although we cannot always guarantee it.
Do you do school runs?
Yes, including regular school transport. We can talk through arrangements for children travelling on their own. All our drivers are DBS checked.
Are your drivers licensed and DBS checked?
Yes. Every driver holds the licences required by North Hertfordshire District Council and has an enhanced DBS check.
Do you offer business accounts?
Yes, for staff travel, client pickups and airport runs, with monthly invoicing, no expense claims and a record of every journey.
How do I get a receipt?
App payments are saved in your booking history. For cash or card payments in the car, ask your driver. Business accounts get itemised invoices.
I left something in the car. What should I do?
Call 01462 701 701 or email bookings@swift-cars.uk as soon as you notice. We will contact your driver and arrange to get it back to you.
How do I make a complaint or give feedback?
Email bookings@swift-cars.uk or call 01462 701 701. We read every message and will try to put things right.
Book your taxi
Call us any time, book online in a few seconds, or use the Swift Cars app.